CPFA-E Part 2 Intro Questionnaire

Ensuring Accuracy from Initial Assessment to Repair Completion

How do you conduct the initial vehicle intake and assessment?

What tools and technologies are used during the vehicle intake to identify all necessary repairs?

How do you ensure that customer expectations are managed and communicated at the vehicle intake stage?

How do you communicate with the technicians about repairs and updates?

What do you do to stay organized and maintain accurate records?

What steps do you take to ensure that all repairs are properly documented?

How do you maintain and update repair documentation throughout the repair process?

What steps do you take to ensure that all customer vehicles are properly maintained and serviced?

How do you verify that work orders match the repair specifications provided in the blueprint?

What procedures do you follow to handle discrepancies between the work performed and the specifications in the blueprint?

How do you ensure that supplemental repair orders are integrated into the original repair plan effectively?

What role do you play in the final inspection of completed repair work?

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