Passionate About Inspiring Others
There is an incredible sense of gratitude that goes along with what we do.
Daily, in one form or another, we're able to guide others into accomplishments they didn't believe were possible for themselves.
So, as we walk in our own fulfilled purpose of collision strategy and consulting, there is a continuous appreciation for those that come to us for help.
Meet The Team:
Andrea Petralia - Director of Operations and Senior Collision Facilitator
Blending Leadership with Industry Expertise:
Andrea Petralia, our CEO, is not just at the helm of BHCE; she also serves as the Lead Senior Collision Facilitator. With a decade in collision repair consultation and over 20 years spearheading her own company, Andrea combines broad management skills with specialized knowledge in collision repair. She demonstrates a profound understanding of both the strategic aspects of running a business and the intricate, hands-on challenges of the collision repair field.
Dual Role for Comprehensive Transformation:
In her unique dual role, Andrea is deeply involved in the day-to-day operations and strategic direction of the company. She specializes in conducting thorough evaluations of collision repair shops, identifying growth opportunities, and developing customized improvement plans. This hands-on approach ensures that BusinessHacks Collision Experts not only advises but partners with shop owners and managers for meaningful and lasting enhancements in their shop.
A Passion that Drives Success:
Andrea's passion for the collision repair industry is the driving force behind her commitment to elevating service standards and fostering strong client relationships. She actively stays ahead of industry trends and continuously embraces new techniques and technologies to deliver exceptional service.
The Personal Touch:
Away from the rigors of leadership and facilitation, Andrea enjoys sailing, beach time and photography, reflecting a belief in a balanced approach to work and life. This philosophy of continuous growth and community involvement is woven into the fabric of her professional demeanor, adding a personal touch to her leadership and client relations.
Meet Our Senior Collision Facilitator: Miguel Hernandez
Expertise & Experience Snapshot:
Miguel Hernandez brings a wealth of experience and knowledge to our team as the Senior Collision Facilitator. With over 26 years in the collision repair industry, he has demonstrated a deep understanding of the nuances and challenges of this field. His expertise spans from operational efficiency and financial management to staff development and customer service excellence.
Role and Impact:
As our Senior Collision Facilitator, Miguel plays a pivotal role in transforming collision repair shops into high-performing, customer-centric businesses. He specializes in conducting detailed assessments of repair shops, identifying areas for growth, and devising tailored action plans. His approach is not just about consulting; it's about partnering with shop owners and managers to guide them through meaningful changes, ensuring sustainable improvements and success.
Passion for the Industry:
Miguel is passionate about elevating the standards of collision repair services. His dedication to fostering strong relationships with both clients and their teams is evident in the positive transformations he has facilitated. He remains at the forefront of the industry, continually embracing new techniques and technologies to enhance service delivery.
Beyond the Workshop:
When not in the workshop, Miguel enjoys cycling, sailing and craft beer. He believes in the power of a work hard/play hard approach to life, which he brings into every aspect of his professional role.
Meet Our Senior Collision Consultant: Sharon Kline
HR Expertise and Industry Insight:
Sharon Kline, our esteemed Senior Collision Consultant, comes with 15 years of rich experience in executive recruitment and HR development. Her profound understanding of human resource dynamics and talent management within the collision repair industry is invaluable. She brings a unique blend of HR expertise and industry-specific insights, significantly enhancing our team's service quality and effectiveness.
Strategic Role and Impact:
In her role, Sharon focuses on using her HR expertise to improve the operational facets of collision repair shops. She applies a deep understanding of team dynamics and organizational structures to create environments where staff and businesses can equally prosper and grow.
Driving Organizational Excellence:
Sharon is skilled at identifying and cultivating talent, designing effective organizational frameworks, and developing HR strategies that meet the specific needs of the collision repair industry. Her contributions are essential in creating streamlined processes and boosting team performance within the businesses we serve.
Cultivating a Progressive Workplace Culture:
Sharon is deeply committed to fostering positive and productive workplace cultures. She provides expert advice on employee engagement, leadership development, and effective conflict resolution, believing that a robust organizational culture is crucial for long-term business success and heightened customer satisfaction.
Personal Interests and Philosophy:
Outside of work, Sharon enjoys spending time at the beach, indulging in her passion for vintage cars, and exploring the world. These interests reflect her strong belief in continuous personal growth, a principle that she carries into every aspect of her professional and personal life, ensuring a holistic approach to development and success.
Meet Our Media Management and Web Facilitator: Ben Taleb
Creative Visionary and Digital Strategist:
Ben Taleb is our Media Management and Web Facilitator, a role that perfectly blends his creative vision with digital expertise. With extensive experience in web development, sales, and social media creation and management, Ben brings forward-thinking ideas and innovative solutions to enhance our clients' digital presence.
Role and Influence:
In his crucial role, Ben focuses on developing bespoke media strategies and providing expert advice on web enhancement for collision centers. His goal is to empower our clients with the tools and knowledge necessary to elevate their online presence, offering strategic planning and guidance to those managing their digital platforms.
Expert in Website Enhancement and Digital Marketing:
Ben excels in consulting on website development, ensuring our clients' sites are visually compelling and optimized for engagement and user experience. His approach to digital marketing is both strategic and data-driven, employing tactics like geofencing, Google AdWords, and targeted social media advertising to increase brand visibility and enhance customer interaction.
A Creative Force in Content Creation:
With his passion for documentary filmmaking, Ben is adept at crafting compelling visual content that resonates with audiences. His creativity is integral in bringing our clients' services and stories to life, thereby enhancing their brand identity and digital footprint.
Beyond the Digital Realm:
When stepping away from the digital world, Ben indulges in his hobbies of photography, watching and creating documentary films, and exploring the skies with his drones. These pursuits not only fuel his creativity but also enrich his professional approach, ensuring a unique blend of artistic vision and strategic execution in his work.
Meet Our Collision Business Administrator: Mira Priyanka
Organizational Backbone and Multifaceted Expert:
Introducing Mira Priyanka, our dedicated Collision Business Administrator. With 8 years of experience as a bookkeeper and skills in graphic design, copywriting, and general administration, Mira is the organizational force behind our operations. Her training in collision consultation further enriches her ability to support our team and clients effectively, making her a versatile and invaluable asset to BusinessHacks Collision Experts (BHCE).
Role and Responsibilities:
Mira is the cornerstone of our administrative framework. She skillfully manages the coordination and scheduling of our remote consulting sessions, ensuring fluid communication and interaction between our consultants and clients. Her expertise extends to overseeing financial review sessions, bookkeeping, and ensuring every aspect of our back-end operations functions flawlessly.
Supporting Our Team with Diverse Skills:
Mira's role goes beyond traditional administrative tasks. Her capabilities in graphic design and copywriting add a creative edge to our communications and marketing materials. Additionally, her well-rounded skills set ensures that our Senior Facilitators and Consultants receive comprehensive support, from document preparation to client communication.
Master of Communication and Customer Relations:
With her exceptional communication skills, Mira handles customer inquiries with ease and professionalism. She builds strong, lasting relationships and ensures positive, productive interactions with every client. Her ability to craft clear and professional business correspondence is a testament to her meticulous attention to detail.
Financial Stewardship:
As the financial gatekeeper of BHCE, Mira is diligent in managing billing and accounting, maintaining transparency, accuracy, and the overall financial health of our operations. Her precision and reliability in financial matters are crucial to our success.
Life Beyond the Office:
Away from the responsibilities of work, Mira finds joy and relaxation in tending to her bonsai trees, spending time at the beach, and cherishing moments with her sons. These hobbies reflect her commitment to precision, creativity, and family – values she brings into every aspect of her professional role.
